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Patient feedback

Tell ushow we did.

Good or bad, we want to hear about your visit. It only takes a few minutes, and you can stay anonymous if you'd rather not hear back.
Start your feedbackDownload the form (PDF)

Share your feedback

Four short steps,
then a quick review.

Tell us about your visit, rate how we did, describe what happened and let us know if you'd like a reply.

Step 1 of 5

Your visit

Tell us what kind of message this is, and where and when it happened.

This is a…
Which clinic?Optional

Roughly is fine.

If so, who? For example, “the receptionist at Pakenham”.

Prefer paper?

Download the feedback form, fill it in and email it to helpdesk@gigradiology.com.au.

Feedback form (PDF)

Worried about your health or your results? Please talk to your doctor. In an emergency, call 000.

Next steps

What happens
after you hit send.

Prefer to talk it through? Call the clinic you visited. Their numbers are on our contact page.

  1. 01

    We receive it

    Your form goes straight to our helpdesk (helpdesk@gigradiology.com.au) with a reference number.

  2. 02

    We look into it

    Compliments are passed on to the team. Feedback and complaints are reviewed by the people who can act on them.

  3. 03

    We get back to you

    If you asked us to, we'll contact you the way you chose. If you'd rather not hear back, that's fine too.

Prefer a paper form?

(04)

Download our Customer Feedback and Complaints Form, fill it in, and email it to our helpdesk.

helpdesk@gigradiology.com.au
PDF form

Not satisfied with our response?

(05)

You can contact Victoria's Health Complaints Commissioner, an independent service for complaints about health services.

hcc.vic.gov.au(opens in a new tab)